Report A Complaint

You have the right to present concerns pertaining to patient care and safety at all Medical Center Locations including Outpatient Clinics.  These concerns should be directed to the Chief of the Service or Chief Medical Officer that is providing such care.  If you are unsure of whom to contact, any employee can direct you to the appropriate supervisor.  Should it appear that your concern is irresolvable at this level, you may contact the Patient Advocate located on the First Floor of the Medical Center in Room C1-55, or by calling 1-877-928-2621, extension 7604 or at the Outpatient Clinics:

Allentown: Michelle Koch (610) 776-4300; Berwick:  Melissa Church (570) 759-0351; Northampton: Richard Burton (610-599-0127 x5809); Sayre:  Claire Allen (570) 882-1102; Schuylkill:  Dot Sweet (570-621-4944); Tobyhanna:  Nurse on Duty (570) 895-8341; Williamsport:  Joyce Fairfax (570) 322-4791

If your concern cannot be resolved through the Medical Center, you may contact  VA Healthcare - VISN 4 in writing, at Network Office Building 32, 2nd floor, VA Medical Center, Delafield Road, Pittsburgh, PA  15240, or The Joint Commission, Office of Quality Monitoring by either calling 1-800-994-6610 or e-mailing complaint@jointcommission.org

Content Owner:  Gwen Michaels