VAMC Wilkes-Barre strives to provide the highest quality of care to our veterans.  We also recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Service Level Patient Advocates

No matter which service you visit when you come to VAMC Wilkes-Barre, PA or one of our Outpatient Clinics, you will always be able to find one of our many Service Level Patient Advocates. if you have a compliment, complaint, suggestion or any issue which you believe requires resolution, please contact one of the Service Level Patient Advocates, who can address and resolve your concern at the point of contact.

If you are not satisfied after speaking with the Service Level Patient Advocate, Please call or visit our Facility Patient Advocate - information provided below:

Patient Advocate

VAMC Wilkes-Barre has a highly-skilled patient advocate, Audrey Wysowski, who is eager to help you with your concern in a timely manner. The Patient Advocate —

• serve as liaisons between patients and the medical center
• act on the patient's behalf
• help patients understand their rights and responsibilities

Our patient advocate office is located on the 1st floor of the Medical Center - Room C1-55 - Phone (1-877-928-2621 x7604)

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

How Are We Doing - Quickcards

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. There are 'Suggestion ' boxes with comment cards located throughout the medical center for you to express a concern, make a suggestion, or give a compliment.

You may submit your quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.