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Wilkes-Barre VA Medical Center

 

Contact the Wilkes-Barre VA Medical Center

Wilkes-Barre VA Medical Center offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services.

Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m.  Emergencies are seen 24 hours a day, 7 days a week.  Review our visiting hours and polices page for visitor hours.  Also, Visit our Frequently Called Numbers page to assist you in reaching our staff or Program Offices.

Contacting a Patient

If you come to visit a patient, please see our maps for directions.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number (if available))
c/o VA Medical Center
1111 East End Blvd.
Wilkes-Barre, PA 18711-0026

For a patient's phone number, dial the Medical Center at 570-824-3521 (or 1-877-928-2621, and press 0.

Telephone Liaison Care Program

After discharge from the hospital, our staff may need to reach you at home to coordinate your care.  They may need to review laboratory tests or adjust medications.  These phone calls are part of our Telephone Care Program.

What to do if you have questions after discharge?

If you are a Primary Care Patient:

Call directly to your primary care team if you have questions about your treatment plan, test results, medications, etc.  You can locate the phone number of your team on the card provided to you by your team clerk.

Telephone Triage:  

Telephone triage is available if you begin to experience new medical symptoms that are not of an emergency by nature and which you require guidance on how to manage.  The  phone number for telephone triage is:  570-824-3521 or  Toll Free:  1-877-928-2621- Press #6

Note:  Telephone Triage Service should only be utilized during non-business hours and holidays. (not to be used between 8:00am and 4:30pm Monday through Friday).

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.

Prisoners of War (FPOW)

Our Former Prisoners of War Advocate can provide special assistance to former POWs.  For more information, contact our Former Prisoners of War Advocate, Alan Kurlansky at 570-824-3521 x7445 or Toll Free:  877-928-2621 x7445.

Minority Veterans Program Coordinator

Please contact Steven Lai, Minority Veterans Progam Coordinator at 570-954-2543.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at 570-824-3521(or 1-877-928-2621), x7133.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office.

Inquiry Routing and Information System

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

News Media

Members of the news media should contact our Acting Public Affairs Officer, Gail Ziegler at (570) 824-3521 x7447.

WebManager

To report problems with this website, please contact the WebManager.