Wilkes-Barre VA Medical Center
Contact the Wilkes-Barre VA Medical Center
Wilkes-Barre VA Medical Center offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services.
Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week. Review our visiting hours and polices page for visitor hours. Also, Visit our Frequently Called Numbers page to assist you in reaching our staff or Program Offices.
Contacting a Patient
If you come to visit a patient, please see our maps for directions.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number (if available))
c/o VA Medical Center
1111 East End Blvd.
Wilkes-Barre, PA 18711-0026
For a patient's phone number, dial the Medical Center at 570-824-3521 (or 1-877-928-2621, and press 0).
Telephone Liaison Care Program
After discharge from the hospital, our staff may need to reach you at home to coordinate your care. They may need to review laboratory tests or adjust medications. These phone calls are part of our Telephone Care Program.
What to do if you have questions after discharge?
- If you are a Primary Care Patient:
Call directly to your primary care team if you have questions about your treatment plan, test results, medications, etc. You can locate the phone number of your team on the card provided to you by your team clerk.
- Telephone Triage:
Telephone triage is available if you begin to experience new medical symptoms that are not of an emergency by nature and which you require guidance on how to manage. The phone number for telephone triage is: 570-824-3521 or Toll Free: 1-877-928-2621- Press #6
Note: Telephone Triage Service should only be utilized during non-business hours and holidays. (not to be used between 8:00am and 4:30pm Monday through Friday).
Schedule an Appointment
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Prisoners of War (FPOW)
Our Former Prisoners of War Advocate can provide special assistance to former POWs. For more information, contact our Former Prisoners of War Advocate, Alan Kurlansky at 570-824-3521 x7445 or Toll Free: 877-928-2621 x7445.
Minority Veterans Program Coordinator
Please contact Steven Lai, Minority Veterans Progam Coordinator at 570-954-2543.
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at 570-824-3521(or 1-877-928-2621), x7133.
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
Members of the news media should contact our Public Affairs Officer, Bill Klaips at (570) 824-3521 x 7042.
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