Revised Phone Tree - Wilkes-Barre VA Medical Center
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Wilkes-Barre VA Medical Center


Revised Phone Tree

September 16, 2013


Wilkes-Barre VA Medical Center Implements Revised Phone Tree
Phone Tree Designed to Improve Service to Veterans

The Wilkes-Barre VA Medical Center will be implementing a new greeting and phone tree on the facility's main number on September 20, 2013.  The new options are designed to minimize wait time and improve service.  The new phone greeting will have five simple options for the Veteran to choose from:

  • For Pharmacy Press 1;
  • To make, change, or cancel an appointment or to relay a message to your primary care or specialty care provider, press 2;
  • To apply or determine your eligibility for health care, press 3;
  • For billing questions, press 4;
  • For other questions press 0 for operator assistance.

The phone tree will be implemented nation-wide, so that all VA medical centers have consistent options for callers.


The Wilkes-Barre VA Medical Center (WBVAMC) is a 173-bed teaching facility located in Luzerne County, Pennsylvania.  Each year, WBVAMC serves over 40,000 Veterans in approximately 18 counties in Pennsylvania and New York with over 378,000 outpatient visits.  In addition to the main facility, the facility operates five Community Based Outpatient Clinics which are located in Allentown, Williamsport, Sayre, Bangor, Berwick and Tobyhanna, Pennsylvania.

For more information:  Contact Gail Ziegler, Public Affairs (570) 830-7086 (
1111 East End Blvd. Wilkes-Barre, PA  18711